Returns and Exchanges

We sincerely hope that all our items arrive securely, but we totally understand that occasionally things can go wrong, and we want to help you as much as we can!

We cover all items that are damaged or have a serious fault. We reserve the right to first and foremost fix the error or accident by providing a replacement at no charge to you. 

Sale items (if applicable) or any purchase with a discount cannot be refunded. We only replace items if they are defective or damaged. Please note, a change of mind is not a valid reason for refund.  Also, you cannot return gift cards - they must be used on our online store.  

All items must be returned in the same condition it was received. The Crystal Club reserves the right to deny returns that are received outside these conditions. The cost of return shipping is at the customers expense and is non-refundable. If you need to exchange or refund the quickest way to contact us is via hello@thecrystalclub.com.au and we will endeavor to respond within 24 hours.

Please refrain from contacting us via Facebook and Instagram as we are constantly inundated with social media comments and we are not always able to respond to our many followers online.