FAQs

How long does shipping take ?

Delivery Time Frame within Australia
1 - 3 Business days to prepare the order for delivery

Delivery Time Frame within Australia from Australia Post
Express Post: 1-4 business days or more
Parcel Post: 3-10 business days or more

 

How much does shipping cost in Australia ?

Standard post  · $10 AUD
Express Post · $20 AUD

If your parcel or items are damaged during delivery, we will provide a replacement at no charge. We must be notified at hello@thecrystalclub.com.au that the parcel has not arrived within 72 hours of the delivery date, and your email must include photos of the damage. If we are not notified of the damage and provided with photo evidence within this timeframe, we are unable to refund or replace.

 

Where are you located ?

We are located in Queensland, Australia.  Our store is online only, but we source from all over the world.

 

Do you offer worldwide shipping ?

Yes of course we do ! Standard 2-3 weeks plus processing time.  COST:  $45AUD.  

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 

Where do you source from ?

We are committed to sourcing the highest quality pieces from ethical and sustainable suppliers around the world.

Countries we source from include Madagascar, Brazil, Nepal, Argentina, Peru and Venezuela. 

We mostly deal with small family run businesses and support local communities all around the world.

 

Do you use eco-friendly packaging?

At The Crystal Club, we are committed to doing our bit to protect the environment and our packaging is eco-friendly and recyclable.  Our mailer boxes are responsibly sourced and manufactured locally in Australia using FSC and PEFC certified materials and even our compostable bubble mailer has an inner compostable layer of padding and an outer paper-based compostable layer.  These mailers are thick and will ensure that your crystals are nice and snug during shipping.

 

Can you tell me more about the Mystery Box? 

Let the Universe deliver to you the crystals and products that are needed in your life at this time. Perhaps these gifts may not be what you originally envisioned, soon realising they are what you might have truly needed.
Each box includes intuitively selected items that range from large crystals to tumbles, candles and much more. Enjoy the gifts that you receive and trust that they were delivered to you especially with love.

Value $200 

How can I contact you ?

If you have any more questions, please email us at hello@thecrystalclub.com.au