Duties and Taxes

Domestic

All goods are shipped using Australia Post to provide every customer with a reliable delivery. 

If "No signature" is selected, the customer agrees to take all responsibility in the unlikely event that the parcel is stolen or lost.

The Crystal Club will not be liable to replace or refund the items if they have gone missing after Australia Post has stated the item is delivered.  Standard Shipping does not come with Signature.   Customers may select standard shipping and add a Signature at an extra cost which we highly recommend.    

International Duties and Taxes

Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

If your parcel is returned to us due to any of the following reasons, we will contact you to organise to ship your item again at an additional cost to you.